Return and Refund Policy

We understand that sometimes you may need to return an item. Our return policy is designed to be hassle-free:
 
Eligibility: Returns must be requested within 14 days of receiving your order.
Conditions: Items must be returned in their original condition, unused, and with all original tags and packaging intact.
Process: To initiate a return, submit a return request through your Luruge.com account. You can choose to use our return label or your own. Once we receive the returned item, we will process your refund within 7-10 business days.
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Delivery Policy

Luruge.com is committed to delivering your orders promptly and efficiently. Here’s how we handle shipping:
 
Processing Time: Orders are processed within 24-48 hours after payment confirmation.
Shipping Time: Delivery within the EU typically takes 3 business days, while international deliveries outside the EU take 5-7 business days.
Shipping Methods: We use reliable carriers such as UPS, FedEx, and DHL to ensure your order reaches you safely and on time.
Shipping Costs: Shipping costs are calculated per order and include a base fee plus an additional charge per item, depending on the item’s category.
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Cancellation Policy

We offer flexible cancellation options for our customers:
 
Subscriptions: You can cancel your subscription at any time by contacting our support team at support@luruge.com. Please note that we do not offer refunds on subscription fees.
Orders: If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we will cancel it and issue a full refund. If the order has already been processed, you may need to follow our return policy.
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Legal or Export Restrictions

Certain products and services offered by Luruge may be subject to legal or export restrictions. We are committed to complying with all applicable laws and regulations. Any restrictions will be clearly disclosed to ensure transparency and build trust with our customers.

Privacy Policy

At Luruge, we prioritize the privacy of our customers. Our privacy policy outlines how we collect, use, and protect your personal information. We comply with global privacy laws to ensure your data is handled securely and responsibly. For more details, please refer to our Privacy Policy.

Business Address

Our business is located at: [Your Business Address] Listing our physical address adds credibility and helps our customers reach us easily.

Terms of Promotions

We offer various promotions, discounts, and trials to our customers. The terms and conditions of these offers are clearly disclosed to avoid any confusion. Please review the specific terms of each promotion before participating.

Website and Payment Security

We take the security of our website and your payment information seriously. Luruge complies with PCI standards to ensure safe transactions. Our website uses HTTPS and other security best practices to protect against card testing and other threats. Your payment information is handled with the utmost care.

Accepted Payment Methods

We accept the following credit cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

Displaying these logos at checkout helps reduce friction and ensures customers know their preferred payment method is accepted.